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Critical Incident Stress
Management Service
Staffcare is recognised as the foremost provider of
Critical Incident Stress Management services in Ireland.
Membership of the International Critical Incident Stress
Foundation (U.S.A) [ICISF]
is recognition of the quality and standard of service
and training provided in this area. Staffcare is the
only organisation in Ireland and the UK to have been
invited to join this prestigious network and to be recognised
on their International web site.
The 24-hour Careline is the initial point of contact
in the event of any major or smaller critical incident.
Immediate advice and support is offered. Staffcare uses
a Strategic Planning System that has been developed
in collaboration with the Foundation to assess the critical
situation once initial notification is received. The
system also facilitates the identification of the type
of crisis intervention techniques that will be appropriate
throughout the crisis period and in the aftermath. 
Organisational briefings and leaflets on the impact
of trauma can be a useful form of crisis intervention
where a large number of employees are involved. Where
appropriate small group meetings are arranged for those
most directly affected as soon after the incident as
appropriate. We recommend that Group de-fusings take
place within 12 hours of the incident. The more in-depth
structured group intervention of critical incident stress
de-briefing; usually reserved for the more serious incidents,
should be undertaken between 24 and 72 hours after the
incident. Individual crisis intervention sessions can
be made available at any point after the incident. Follow
–up support is always offered with any intervention
and those people requiring further support are referred
on to the counselling programme.
Staffcare currently provides a Critical Incident Response
service to, amongst others, fire fighters, paramedics,
bank staff, schools, colleges and a variety of government
departments, plus hospitals and residential and community
based teams working with vulnerable or volatile client
groups.
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