Careline from Staffcare - Counselling Training Stress Mediation Consultancy Courses Employees Counsellors Northern Ireland

Staffcare is a leading provider of a range of employee assistance programmes to statutory, voluntary and private organisations throughout Northern Ireland, the Republic of Ireland and beyond. We offer a confidential counselling service to employees, traumatic incident support, training, consultancy and mediation. Employees have access to a free 24 hour Careline for advice and help from a trained counsellor.

Staffcare - Providing Support for Organisations and their Employees

Staffcare - Counselling, Training, Stress, Trauma, Mediation, Consultancy and Courses for Employees by Counsellors in Northern Ireland and Republic of Ireland

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24 Hour Freephone Careline

Staffcare offer a 24-hour, 365 day per year freephone service known as the Careline. A trained counsellor answers this Careline during office hours. The out of hours service is linked to trained telephone responders in our Call Management Centre, who connect the calls instantly to the counsellor on call, when appropriate. For most clients, this is the initial point of contact with the counselling support service, and provides immediate access to a counsellor at any hour of the day or night. This instant link is very valuable at times Careline of intense stress when often the paramount need of the caller is to be listened to and to feel supported. This initial contact usually leads to arrangements being made to meet with a counsellor for further support.

Telephone counselling can be offered and pre-arranged call times can be booked at the time of initial contact, in the same way as a ‘face to face ‘ counselling service. All callers are supplied with a discrete Staffcare code number, which protects their confidentiality and also authenticates any further telephone contact with the service. All invoices, correspondence or Counsellors reports use this code number as a further means of assuring standards of confidentiality which are the cornerstone of our service.

The Careline operates on the basis of open access with no restrictions on the number of occasions an individual may use the service. Some of our client organisations make our Services available to the immediate family members of their employees.

Careline is available to employees at times of personal crisis when they may not have the support of peers or management, for example week-ends, night-time or Bank and public holidays. Users of our service value the fact that they can have instant access to the Critical Incident Stress Management Service in the event of a major incident or of a smaller incident such as a violent attack on an individual employee, or a traumatic incident which has an impact on a specific group of employees e.g. a fatal accident occurred involving a colleague.

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